What Auburn Homeowners Say About DryMark Restoration Auburn
We’ve restored more than 12,000 homes since 2011, and every single job started with a written price and ended with a documented photo record. In Auburn, where the Green River Valley’s clay-heavy soils slow drainage and older neighborhoods like Lea Hill and West Hill see repeated water intrusion, reputation is built one basement at a time. These are the experiences that keep homeowners calling us back and sending their neighbors our way.
Recent Reviews
Our laundry room in northwest Auburn flooded at 11 p.m. when the washing machine supply line let go. I called (253) 487-0371 expecting voicemail, but a live person picked up in two rings and had a crew to us by 12:30 a.m. They set up Dri-Eaz and Phoenix dehumidifiers, took moisture readings every four hours, and handed me a written scope with the exact price before anyone touched a wall. The daily drying logs went straight to my adjuster and the claim processed without a single back-and-forth.
Kevin D., Northwest Auburn
We bought a 1972 ranch in Lea Hill and found black mold behind the bathroom vanity during a remodel. DryMark’s technician ran air sampling, identified the species, and built a containment barrier with negative air pressure before removing anything. The psychrometric data, which tracks temperature and humidity to prove the space is actually dry, came in a report I could read without a chemistry degree. Haven Standard, Clause 1 meant I knew the remediation cost before they cut the first piece of drywall.
David W., Lea Hill, Auburn
A February windstorm peeled back a section of our roof in West Hill and water came straight into the upstairs hallway. Alicia Brennan’s crew tarped the exterior at 6 a.m., then documented every wet inch with photos before drying started. They didn’t just hand me pictures on a thumb drive, either. Each image was timestamped, geotagged, and matched to a line item in the written scope. My insurance company paid the full invoice in eleven days. That’s not luck, that’s documentation done by someone who used to be on the other side of the claim.
Dana R., West Hill, Auburn
Our rental property near the Auburn Super Mall had a sewage backup in the crawl space after the February 2024 freeze. I was ready to sell the place. DryMark’s crew suited in full PPE, extracted the black water, applied antimicrobial treatment, and ran tertiary drying, which is the final phase where they drop vapor pressure differentials to pull the last moisture out of joist cavities. They gave me a written price before boots went into the crawl space, and the 365-Day Done Right Promise was signed, not mentioned in passing. Six months later, moisture readings still read dry.
Tara S., Near Auburn Super Mall, Auburn
Kevin D. again, different house, different problem. This time it was a slow leak from the dishwasher in our kitchen that warped the LVP flooring over three months. DryMark found moisture migration had reached the subfloor and two wall cavities. Instead of tearing out everything, they used Injectidry hose mats to dry the subfloor from above and saved the cabinets. The written scope showed two options: full replacement at $8,400 or targeted drying at $3,200. No pressure either way. We chose drying, it worked, and the photo record proved it to the next buyer’s inspector.
Kevin D., Northwest Auburn
David W., second time calling. A small kitchen fire in our Lea Hill home left soot on every surface and a smell that wouldn’t quit. DryMark’s fire team ran thermal fogging and ozone treatment, but what mattered was the documentation. They photographed pre-loss condition, mid-process, and final clearance, then wrote a scope that separated structural cleaning from contents restoration. My adjuster told me outright that the photo record and line-item scope cut his review time in half. Haven Standard, Clause 1 again: the price was set before the first HEPA vacuum started.
David W., Lea Hill, Auburn
Why Customers Trust Us
Every testimonial above points to the same three things, and they’re not accidents. They’re The Haven Standard, built in 2011 by a former claims adjuster who watched too many Auburn homeowners lose coverage over documentation gaps.
Haven Standard, Clause 1 is the written price before any work starts. Not an estimate. Not a range. A signed scope with exact line items. Kevin D. got it at midnight. David W. got it before mold remediation began. No scope creep, no surprise additions once the crew is inside your house.
The documented photo record on every visit is standard, never an upsell. Dana R.’s geotagged images went straight to her adjuster. Tara S.’s crawl space documentation held up six months later. This is the daily practice that turns restoration invoices into payable claims, and it’s why we’ve restored 12,000+ homes without the payment fights that plague this industry.
The 365-Day Done Right Promise is a signed guarantee on every job, not a verbal assurance that evaporates when the truck leaves. If it’s not done right, we make it right. Period.
Our technicians are background-checked, uniformed, and licensed. The equipment they deploy, Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, is documented to IICRC, RIA, and IFA standards. The live person who answers your call at 2 a.m. is the same coverage that answers at 2 p.m. No voicemail trees while water is still moving through your walls.
And if you’ve got a competitor’s written estimate, bring it. We’ll review it at no charge under our Free Second Opinion policy. Alicia Brennan started this company because she saw how the documentation gap costs homeowners their claims. These reviews prove it’s still the reason Auburn homeowners call us back.
Water, mold, fire, storm, sewage, or biohazard, if your home needs restoration, call (253) 487-0371. A live person will answer, and your written price will be in hand before any work begins.
Written by Alicia Brennan, Owner at DryMark Restoration Auburn, serving Auburn since 2011.