Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterThe DryMark Restoration Auburn Guarantee
We stand behind every water damage restoration, mold remediation, fire cleanup, and rebuild we complete in Auburn with a signed, written guarantee stamped on every job. Our 365-Day Done Right Promise means if it’s not done right, we make it right, period. This isn’t a verbal assurance that disappears when the crew drives away. It’s Haven Standard, Clause 7, and it travels with your paperwork. Since 2011, we’ve restored over 12,000 homes across our service area, and every single one left with a written price agreed before work started, a photo-documented record of what was done, and this guarantee in hand. We’re independently owned and operated under The Haven Standard, and we don’t consider a job finished until the documentation proves it.
What’s Covered
- Workmanship on every trade we perform. Water extraction, structural drying, mold containment and removal, smoke and soot remediation, sewage cleanup, biohazard decontamination, and full reconstruction, all backed by the same 365-day guarantee. If a seam in new drywall cracks, if a painted match doesn’t hold, if a dehumidifier placement missed a pocket of trapped moisture, we return and correct it at our expense.
- Parts and material handling with full traceability. We document what equipment and materials enter your property, from Dri-Eaz and Phoenix dehumidifiers to Injectidry cavity drying systems, and we account for them in your photo record. Nothing gets “lost” on a job or billed without verification. Haven Standard, Clause 3 requires inventory reconciliation on every visit.
- Site cleanup that respects your property. Our crews leave work areas broom-clean or better, with protective coverings removed and disposal documented. The photo record we deliver includes “after” images of every space we touched, so you have proof of condition when we departed.
- On-time arrival with named, verified technicians. You receive the names of the background-checked, uniformed technicians assigned to your job before they arrive, with their license and insurance status confirmed. No anonymous subcontractors, no surprises at your door. Haven Standard, Clause 5 requires technician identification on every dispatch.
- Honest pricing locked before work begins. Haven Standard, Clause 1 is non-negotiable: a written price delivered before anyone starts work, with no scope-creep additions once the crew is inside your home. If we discover concealed damage during demolition, we stop, document, and present a revised scope in writing before proceeding. You approve every dollar.
Our Satisfaction Promise
If you’re not satisfied with any aspect of our work in Auburn, you call (253) 487-0371 and a live person answers, 24 hours a day, 7 days a week. No voicemail tree, no callback queue. We dispatch the same technician who knows your job, or if that person is unavailable, a senior crew lead with your complete file, including the moisture logs, photo documentation, and original written scope. They walk the concern with you, identify the fix, and execute it under the 365-Day Done Right Promise at no additional charge. Alicia Brennan, Owner, reviews every escalated call personally. The process exists because our founder built this company around the documentation gap that costs homeowners their insurance claims, and we don’t let that gap open on our watch. Your photo record, drying log, and signed warranty are the tools we use to close it.
BeforeAfterLicensed & Insured Backing
Licensing and insurance are the real guarantee behind our paperwork. Our technicians carry individual trade licenses verified before dispatch, and our general liability and workers compensation coverage protects your property and our people while we’re in your home. This matters in restoration more than most trades because we’re often working in compromised structures, with electrical systems exposed by water damage, with mold spores requiring containment protocols, or with fire-damaged framing that won’t support standard loads. State licensing ensures our crews understand these conditions. Insurance ensures that if the unexpected happens, your asset is protected and your claim isn’t complicated by an uninsured contractor’s error. We’re bonded as well, which means your deposit and progress payments are secured. When we say we’re licensed and insured, we mean you can request documentation and receive it. Haven Standard, Clause 2 requires credential transparency. This is the foundation that makes the 365-Day Done Right Promise enforceable, not just aspirational.
How Our Guarantee Compares to Typical Restoration Warranties
| What Others Do | The Haven Standard |
|---|---|
| Verbal “satisfaction guarantee” with no written terms | 365-Day Done Right Promise, signed and stamped on every job |
| Call for pricing; estimates given over the phone | Written price before work starts, every time, no exceptions (Clause 1) |
| Photos taken only if requested, often at extra cost | Documented photo record on every visit, standard deliverable |
| Technician identity unknown until arrival | Named, background-checked, uniformed technicians with verified credentials |
| Competitor estimates dismissed or ignored | Free Second Opinion on any competitor’s written estimate |
| Equipment brand unspecified or consumer-grade | Professional-grade Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems |
| Documentation for insurance left to homeowner | Daily moisture logs and photo records formatted for adjuster review |
What Documentation You Receive on Every Job
We don’t believe in “trust us” as a business model. You receive four documents minimum:
- The Written Scope and Price, delivered before work begins, with line-item breakdown of labor, materials, equipment, and timeline. This is Haven Standard, Clause 1 in physical form.
- The Photo Record, time-stamped images of damage before intervention, work in progress, and completed condition. These are your evidence for insurance and your proof of our work quality.
- The Drying Log, with daily psychrometric data, vapor pressure differential readings, and moisture content percentages by material class. In plain terms: proof that your structure actually dried to IICRC standards, not just “felt dry.”
- The Signed Warranty, with the 365-Day Done Right Promise, the job-specific scope reference, and Alicia Brennan’s authorization signature.
Common Questions About Our Guarantee
What if I find a problem after the 365 days?
We still answer the phone. The 365-Day Done Right Promise is our written commitment, but our reputation in Auburn depends on how we handle the call that comes on day 366. We’ve been here since 2011, and we plan to be here when you need us again. Call (253) 487-0371 and we’ll assess what’s fair.
Does the guarantee transfer if I sell my home?
The 365-Day Done Right Promise covers the original contracting party and the specific property address. If you’re selling during the coverage period, contact us and we’ll document the work for your disclosure packet. The guarantee itself doesn’t automatically transfer, but the documentation we provide often satisfies buyer inspection concerns.
What voids the guarantee?
Damage caused by subsequent unrelated events, modifications to our work by other contractors, or failure to maintain the property per our written care instructions. We spell these out in your scope document so there’s no ambiguity. Haven Standard, Clause 7 includes specific exclusions written in plain English, not hidden in fine print.
How do I start a claim under the Done Right Promise?
Call (253) 487-0371, any hour. Describe the concern. We pull your file, including the photo record and drying log, and schedule a return visit, usually within 24 hours for active issues. The technician who arrives knows your job history before they step through the door. Estimates for Promise work are always free.
Why does DryMark Restoration Auburn offer a Free Second Opinion?
Because we built this company around the documentation gap that costs homeowners their claims. A competitor’s estimate that scopes too little work leaves you with hidden damage. One that scopes too much wastes your deductible and premiums. We’ll review any written estimate against what we find in your structure, at no charge, and tell you where the numbers align or diverge. Haven Standard, Clause 6 exists because Alicia Brennan started this business after seeing too many homeowners lose coverage to sloppy paperwork.
The Haven Standard: Our Operating System
The Haven Standard isn’t marketing language. It’s the operational framework we’ve followed since 2011, with numbered clauses that govern how we price, document, staff, equip, and guarantee every job. When we reference Clause 1 (written price before work), Clause 2 (credential transparency), Clause 3 (inventory reconciliation), Clause 5 (technician identification), Clause 6 (second opinion availability), or Clause 7 (the 365-Day Done Right Promise), we’re pointing to specific obligations, not general intentions. You can ask your technician to explain any clause on site. They know them. We train to them. We audit against them. This is how an independently owned and operated restoration company builds accountability that scales across thousands of jobs without losing the personal stake that comes from having your name on the door.
Written by Alicia Brennan, Owner at DryMark Restoration Auburn, serving Auburn since 2011.